Refund policy

Refund, Replacement & Return Policy

Effective Date: July 27, 2026

At Furrygate (Paw Paradise LLC), your satisfaction is our priority. Please read our policy carefully before making a purchase.

1. No Physical Returns Required Due to our dropshipping fulfillment model, we do not require customers to return items. If you experience an issue with your order, we will resolve it through a refund or replacement.

2. Eligibility for Refund or Replacement You may be eligible for a refund or free replacement if:

• The item arrived damaged or defective
• The wrong item was delivered
• The item was not delivered within 45 days of your order date

3. How to Request Contact us at [your email] within 30 days of receiving your order (or within 45 days of order date for non-delivery). Please include:

• Your order number
• A description of the issue
• Photos of the item (if damaged or incorrect)

4. Refund Processing Approved refunds are issued to your original payment method within 5–10 business days.

5. Non-Eligible Cases We do not offer refunds or replacements for:

• Change of mind or buyer's remorse
• Incorrect shipping address provided by the customer
• Delays caused by customs or carrier issues beyond our control

6. Contact For any questions, reach out at: support@furrygate.com or visit furrygate.com.

7. Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash. All gift card sales are final. Lost or stolen gift cards cannot be replaced.